Refund Policy

Last updated: 29 October 2026

14 days, no questions asked

If Tracky isn't for you, ask for a refund within 14 days of a purchase - a first purchase, a renewal of a subscription, or Permanent - and you get the full amount of that payment back.

How to ask

• Email support@trackyapp.gg from the address you bought with, with your licence key if you have it; or
• ask Link, which handles the payment: support.link.com.

The money goes back to the way you paid; banks usually take 5-10 business days to show it.

What happens to the licence

A refunded licence stops working: Tracky goes back to the free version on your PCs and leaves any shared room it is in. A refunded subscription is cancelled, so it is never charged again. We keep a record of the refund and the reason.

After 14 days

You can cancel a subscription at any time on the account page ("Manage billing") or through Link; it then stays active until the end of the period you paid for and is not charged again. Payments older than 14 days are not refunded, except where the law gives you a right to a refund - for example if Tracky does not work as described and we cannot fix it (your legal guarantee), or if we stop offering it (see the Terms, section 13).

Chargebacks

Please write to us before disputing a payment with your bank: it is faster for you. A disputed payment switches the licence off. If the bank decides the payment stands (so you keep paying for it), we switch the licence back on.

Misuse

We may refuse a refund when a licence was clearly used to get around the rules, for example bought and refunded again and again.

Contact

[company name: to be filled in] · support@trackyapp.gg